How to Request Account Deletion

If you would like to permanently delete your MentorCity account and associated data, please follow the steps below.

Step 1 — Contact your program administrator
Send an account deletion request to the main administrator at your organization. Their email address is displayed at the bottom of every email you receive from the program.

Step 2 — Administrator submits the request to MentorCity
Your program administrator will contact MentorCity on your behalf to permanently delete your account and all associated personal information from our platform.

Step 3 — Confirmation and data removal
Your data will be fully and permanently removed from our servers and backups within 30 days of the deletion request being submitted.

Unable to reach your administrator?
If you are unable to contact your program administrator, you can submit a deletion request directly to MentorCity by emailing info@mentorcity.com. Please include “Account Deletion” in the subject line along with your name and the program you are enrolled in.