Frequently Asked Questions (FAQs)

Yes. Use the Message Filter to block or moderate:

• Words, links, images, emails, and phone numbers

Yes. Use the platform to promote orientations or other mentoring-related events.

Yes. Use the Consent Page feature to add terms of use and program guidelines.

Yes. MentorCity is mobile-responsive and accessible from any device, including desktops, tablets, and smartphones. You can also download our app from the App Store.

Yes. You can customize welcome messages, onboarding tasks, and upload your own resources or training modules as part of the mentoring experience.

Yes. You can:

• Create group mentoring sessions

• Add multiple mentors and mentees

• Enable messaging and video conferencing

Yes. MentorCity integrates with tools like Zoom and Microsoft Teams for video calls. Participants can also message each other directly within the platform.

Yes. Mentors and mentees can set and track goals, document progress, and access conversation prompts and shared action items to stay accountable throughout their relationship.

• Send messages to all or filtered members

• Schedule relationship emails

• Use system-generated messages (customizable)

• Monitor delivery via email logs

Key features include automated matching, progress tracking, in-platform messaging, video conferencing integration, discussion boards, calendar tools, goal setting, reporting dashboards, and customizable surveys.

Admins or members (if allowed) can start spaces (discussions) for:

• Mentors

• Mentees

• Both groups

• Specific profile field selections

While MentorCity is primarily designed for organizations, we also support individual users who wish to participate in our global mentoring program.

No. MentorCity is user-friendly for both program administrators and participants. No coding or technical background is required to set up and manage your mentoring programs.

MentorCity stands out for its flexibility, ease of use, and white-glove support. Our platform supports multiple mentoring models (one-on-one, group, peer), customizable matching, built-in communication tools, and detailed reporting — all without requiring extensive admin work.

MentorCity is a cloud-based mentoring platform that helps organizations launch, manage, and grow impactful mentoring programs. It provides the tools to match mentors and mentees, track progress, and foster meaningful connections — all in one easy-to-use system.

MentorCity is designed for companies, non-profits, associations, educational institutions, and government agencies that want to enhance employee development, member engagement, or leadership initiatives through structured mentoring.

Yes. Customize:

• Custom profile fields (e.g., values, interests)

• Mandatory fields

• Visibility and searchability

• Search rules for matches

Yes, Speed Match supports event-based matching and cohort-based assignments.

Yes. You can define what matters most for your program, such as goals, skill sets, job levels, or department, and MentorCity will match participants accordingly through our admin-matching and/or self-directed matching.

Yes. You can manage multiple concurrent mentoring programs within the same program or separate programs with their own branding and setup.

MentorCity supports both one-on-one and group mentoring. You can create learning circles, peer mentoring groups, or host mentoring huddles to suit your program’s goals.

MentorCity uses a combination of customizable criteria, participant profiles, and smart algorithms to suggest ideal matches based on skills, interests, experience level, industry, job function, and languages.

MentorCity can scale to support thousands of users. Plans are based on the number of users, and we offer flexible pricing for growing programs.

• Matching Members: Filter and match manually.

• Speed Match: Auto-recommend best matches.

• Self-Directed Search: Members find their own matches.

Yes. Use:

• Suggested meeting templates

• Activity lists

• Monthly admin communications

• Self-directed by members

• Admin-assigned

• Hybrid of both

• Invite mentors to complete their profiles.

• Then invite mentees to do the same.

• Start matching or let participants search for a match.

Use:

• Monthly updates and check-ins

• Surveys and feedback sharing

• Wrap-up celebrations

Include:

• Orientation sessions

• Monthly check-ins

• A final wrap-up

• Structure (e.g., 1 hour/month for 6 months)

• Monthly engagement

• Follow-ups

• Resource maintenance

• Regular progress check-ins

A customizable agreement that defines:

• Relationship length

• Expectations

• Check-ins and evaluations

Topics include:

• The purpose and benefits of mentoring

• How to be an effective mentor/mentee

• How to use MentorCity

• Timelines and expectations

Incorporate mentoring into:

• Performance reviews (companies)

• Curricula (schools)

• Recertification (associations)

• Also, recognize and reward participation.

• Mentees: Learn organizational culture, develop skills, and gain guidance.

• Mentors: Strengthen leadership, give back, and expand their network.

• Organizations: Transfer knowledge, nurture future leaders, and improve retention.

Mentoring helps address several organizational needs:

• Companies: Improves engagement, supports succession planning, builds leadership, and boosts DEI.

• Schools: Connects students and alumni, and supports fundraising efforts.

• Associations: Enhances member engagement and supports recertification.

They should:

• Champion the initiative

• Publicly support it

• Participate actively

Examples include:

• Companies: High-potential employees as mentees; senior executives as mentors.

• Schools: Students as mentees; alumni as mentors.

• Associations: New members as mentees; long-standing members as mentors.

Yes, unless this option is disabled by the admin.

Yes, to automatically generate Teams links for meetings.

Yes. You can rename, hide, or disable built-in fields.

You can customize:

• Logo, colors, and style

• Program name, role names

• Registration links and settings

• Profile fields and options to select
• The mentoring agreement, surveys, program evaluations, and other related sections.

• Widgets on member and relationship dashboards

• Courses (multi-module)

• Resources (articles, videos)

• Events (including orientation)

• Badges and medals

• Announcements and inspirational quotes

Admins can:

• Enable/disable events, resources, discussions, courses, and spaces

• Customize search preferences and invite options

• Control visibility and message filtering

Yes. There are tutorials for:

• Admins: Dashboard setup, matching, customizing reports

• Members: Profile building, mentoring, group participation, scheduling, etc.

Yes. MentorCity includes customizable templates for recruitment emails, check-ins, surveys, program planning, and evaluation, making it easy to launch and grow your program quickly.

Yes. Our team provides onboarding support, including program design consulting, setup assistance, best practices, and admin training.

Absolutely. We offer live and recorded training for administrators and participants, as well as documentation, toolkits, and email templates to make onboarding seamless.

We provide responsive customer support via email and phone to program admins.

There are no hidden fees. Setup assistance is included in most plans, and any optional customizations or integrations are quoted upfront.

Yes. We provide discounted rates for large user volumes, as well as preferred pricing for non-profits.

Pricing is based on the number of users. We offer flexible packages for organizations of all sizes, with optional add-ons like enhanced branding, integrations, and training.

We offer both monthly and annual plans, depending on your needs. Most clients opt for annual contracts to lock in lower rates and benefit from long-term program planning.

Yes. You can export reports to CSV files and integrate MentorCity with your HRIS, LMS, or analytics tools through available APIs or custom solutions.

Yes. Admins have visibility into participant activity, including meetings scheduled, goals set, and completion status.

MentorCity helps measure ROI by tracking engagement, feedback scores, retention, and custom KPIs tied to mentoring outcomes.

• Program evaluation (linked to ROI)

• Custom surveys (text, single-select, multi-select)

• Linkable and reportable via dashboard

You can track:

• Individual profiles and activity

• Mentoring relationships and engagement

• Surveys, goals, meetings, and feedback

• Points, badges, messages, and resources used

You can generate reports on matches, activity levels, program engagement, session feedback, goal progress, and more.

Yes. Users have full control over their data and can request account deletion and data export at any time, in accordance with applicable privacy laws.

Yes. SSO is available for clients who want to integrate MentorCity with their internal authentication systems.

Yes. We can provide and sign DPAs as part of our onboarding process.

• Deactivate: Keeps data but disables access.

• Permanently delete: Removes all user data and relationships completely.

Yes. We are fully compliant with GDPR (EU) and PIPEDA (Canada), and we follow global best practices for data privacy and user consent.

Data is securely stored in Canada in an SSAE16 SOC 2 Type 2 data centre.

Absolutely. You can book a live demo with our team to walk through the platform, its features, and use cases tailored to your organization.

We offer a 14-day trial for you and your colleagues to experience the platform firsthand.

About 2 weeks:

• Week 1: Customization and setup

• Week 2: Experience the platform, build profiles, invite members

Most clients can launch their program in a few weeks. With our onboarding support, we’ll help you move from planning to launch quickly.

Just a clear idea of your mentoring goals and who you want to involve. We’ll guide you through setup, participant invites, and program launch.

Yes. MentorCity supports reverse mentoring, cross-functional collaboration, peer mentoring, and leadership pipelines — all within one flexible platform.

Yes. Many clients use MentorCity for new hire onboarding, career coaching, or knowledge transfer — it’s not just for traditional mentoring.

Yes. Many clients use MentorCity for new hire onboarding, career coaching, or knowledge transfer — it’s not just for traditional mentoring.

Associations use MentorCity to build community, connect members across generations or chapters, and offer value-added programs that improve retention and renewals.

Colleges and universities use MentorCity to connect students with alumni, faculty, or peers for academic, career, and personal development mentoring.