Frequently Asked Questions (FAQs)

Yes. MentorCity is mobile-responsive and accessible from any device, including desktops, tablets, and smartphones. You can also download our app from the App Store.

Yes. You can customize welcome messages, onboarding tasks, and upload your own resources or training modules as part of the mentoring experience.

Yes. MentorCity integrates with tools like Zoom and Microsoft Teams for video calls. Participants can also message each other directly within the platform.

Yes. Mentors and mentees can set and track goals, document progress, and access conversation prompts and shared action items to stay accountable throughout their relationship.

Key features include automated matching, progress tracking, in-platform messaging, video conferencing integration, discussion boards, calendar tools, goal setting, reporting dashboards, and customizable surveys.

While MentorCity is primarily designed for organizations, we also support individual users who wish to participate in our global mentoring program.

No. MentorCity is user-friendly for both program administrators and participants. No coding or technical background is required to set up and manage your mentoring programs.

MentorCity stands out for its flexibility, ease of use, and white-glove support. Our platform supports multiple mentoring models (one-on-one, group, peer), customizable matching, built-in communication tools, and detailed reporting — all without requiring extensive admin work.

MentorCity is a cloud-based mentoring platform that helps organizations launch, manage, and grow impactful mentoring programs. It provides the tools to match mentors and mentees, track progress, and foster meaningful connections — all in one easy-to-use system.

MentorCity is designed for companies, non-profits, associations, educational institutions, and government agencies that want to enhance employee development, member engagement, or leadership initiatives through structured mentoring.

Yes. You can define what matters most for your program, such as goals, skill sets, job levels, or department, and MentorCity will match participants accordingly through our admin-matching and/or self-directed matching.

Yes. You can manage multiple concurrent mentoring programs within the same program or separate programs with their own branding and setup.

MentorCity supports both one-on-one and group mentoring. You can create learning circles, peer mentoring groups, or host mentoring huddles to suit your program’s goals.

MentorCity uses a combination of customizable criteria, participant profiles, and smart algorithms to suggest ideal matches based on skills, interests, experience level, industry, job function, and languages.

MentorCity can scale to support thousands of users. Plans are based on the number of users, and we offer flexible pricing for growing programs.

Yes. MentorCity includes customizable templates for recruitment emails, check-ins, surveys, program planning, and evaluation, making it easy to launch and grow your program quickly.

Yes. Our team provides onboarding support, including program design consulting, setup assistance, best practices, and admin training.

Absolutely. We offer live and recorded training for administrators and participants, as well as documentation, toolkits, and email templates to make onboarding seamless.

We provide responsive customer support via email and phone to program admins.

There are no hidden fees. Setup assistance is included in most plans, and any optional customizations or integrations are quoted upfront.

Yes. We provide discounted rates for large user volumes, as well as preferred pricing for non-profits.

Pricing is based on the number of users. We offer flexible packages for organizations of all sizes, with optional add-ons like enhanced branding, integrations, and training.

We offer both monthly and annual plans, depending on your needs. Most clients opt for annual contracts to lock in lower rates and benefit from long-term program planning.

Yes. You can export reports to CSV files and integrate MentorCity with your HRIS, LMS, or analytics tools through available APIs or custom solutions.

Yes. Admins have visibility into participant activity, including meetings scheduled, goals set, and completion status.

MentorCity helps measure ROI by tracking engagement, feedback scores, retention, and custom KPIs tied to mentoring outcomes.

You can generate reports on matches, activity levels, program engagement, session feedback, goal progress, and more.

Yes. Users have full control over their data and can request account deletion and data export at any time, in accordance with applicable privacy laws.

Yes. SSO is available for clients who want to integrate MentorCity with their internal authentication systems.

Yes. We can provide and sign DPAs as part of our onboarding process.

Yes. We are fully compliant with GDPR (EU) and PIPEDA (Canada), and we follow global best practices for data privacy and user consent.

Data is securely stored in Canada in an SSAE16 SOC 2 Type 2 data centre.

Absolutely. You can book a live demo with our team to walk through the platform, its features, and use cases tailored to your organization.

We offer a 14-day trial for you and your colleagues to experience the platform firsthand.

Most clients can launch their program in a few weeks. With our onboarding support, we’ll help you move from planning to launch quickly.

Just a clear idea of your mentoring goals and who you want to involve. We’ll guide you through setup, participant invites, and program launch.

Yes. MentorCity supports reverse mentoring, cross-functional collaboration, peer mentoring, and leadership pipelines — all within one flexible platform.

Yes. Many clients use MentorCity for new hire onboarding, career coaching, or knowledge transfer — it’s not just for traditional mentoring.

Yes. Many clients use MentorCity for new hire onboarding, career coaching, or knowledge transfer — it’s not just for traditional mentoring.

Associations use MentorCity to build community, connect members across generations or chapters, and offer value-added programs that improve retention and renewals.

Colleges and universities use MentorCity to connect students with alumni, faculty, or peers for academic, career, and personal development mentoring.