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Handle them with great confidence and an understanding that everything will be okay. Then determine what needs to happen next to turn a negative into a positive.

Good is good. But why stick with good when you are excellent. When you are excellent in everything that you do – when you give it your all – it’s important for you to now this and to feel a great sense of inner pride.

“How can customer service be consistent?” When employees sing to the same beat of the drum – service is magical. When a beat is missed -getting back into the rhythm quickly will ensure the customer experience remains intact. If an employee continuously misses the beat it can ruin the song

Reduce stress by clearing your to-do lists. Know that your team will have your back while you are gone. Break regular routines. Enjoy time with family – you deserve it, they deserve it.

Understand how the change will impact you and others – then make decisions on what needs to be adapted based on the changing conditions. A flexible approach, listening skills and good decision making will make change smoother.

It’s Not about being your own boss, having flexibility in your day, being able to choose your clients, etc. It’s about having an idea and being able to act on that idea quickly. It’s about doing something that you are passionate about every day. It’s about building a brighter future.

How would you like to be remembered when you are gone? A legacy can look different for everyone. It’s important to think about the impact that you would like to make during your life – once you figure this out then your life will have a whole new vision and

Every meeting should be followed by a thank you note. The person who has the most to gain from the relationship should send the note – the sales person, mentee, job seeker, etc. Or sometimes you can forget about the rules and just be the one who says thank you

The best projects can not be checked off from your to-do list. These are the projects that help you take your skills to the next level and those that make your product and services even better. These projects are the best investment that you can make.